FAQ - Poonam Textile | Powered by BookDex

How long will it take for my order to arrive?

Most orders are processed within 1–2 business days. Standard shipping typically takes 5–7 business days, while express shipping options can deliver within 2–3 business days. Delivery times may vary based on your location.

What are your shipping rates?

Don't worry shipping are totally Free from our side

Do you offer international shipping?

No currently not

How do I track my order's shipping progress?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on the courier’s website and stay updated on its delivery status.
Still if you find any sort of difficulty you can Whstapp us on 9462-300-311

What happens if my package gets lost or damaged during shipping?

If your package is lost or damaged in transit, please contact our customer support team immediately. We will investigate with the courier and either replace the item or issue a refund, depending on the situation. Kindly Whatsapp us on 94623 00311

What is your return and exchange policy?

We accept returns and exchanges only for items that came defected or damaged or color is changed
you can make opening video in your support

How many days do I have to initiate a return or exchange?

You have 7–10 days from the date of delivery to request a return or exchange. Please ensure the item meets our return criteria and contact customer support to initiate the process.

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FAQs

How long will it take for my order to arrive?

What are your shipping rates?

Do you offer international shipping?

How do I track my order's shipping progress?

What happens if my package gets lost or damaged during shipping?

What is your return and exchange policy?

How many days do I have to initiate a return or exchange?

Still have questions? Feel free to Contact Us and we'll be happy to assist you!

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